Of Interest to the Builder
Listed Below are Some of the Ongoing Problems for the Professional Builder and Their Subcontractors in Terms of Factors Affecting Labor Productivity, Safety, and What They Themselves and My Company Can Do Together to Help Alleviate the Impacts of These Things Through Meaningful Communication
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Explore the Personnel Challenges and Other Overlapping Issues at Stake
Absenteeism
There is a great deal of time and money lost associated with high turnover and absenteeism on projects. Construction projects in certain areas with low manpower and high demand for labor will usually be more impacted than others. Extreme weather conditions (such as extreme heat or cold) will also increase absenteeism and turnover. The stress of extremely long hours and worksite pressures to perform can lead to excessive alcohol and drug consumption contributes as well. Some employees with fewer financial commitments may just take random days off to decompress through recreation.
Dealing with Absenteeism
1. Proactive Recruitment
When hiring workers, pay special attention to verifying their previous employment histories and attendance. During the interview phase, ask guided questions which will gauge the potential hire’s attitude towards missing work. Draw up employment contracts that specify the job description being hired for and clearly outline your absenteeism policy. Having the prospective worker sign the contract after reading and understanding the policy will ensure you have something to work from if absenteeism becomes an issue.
2. Flexible Scheduling
Many managers are finding the addition of flexible scheduling drastically cuts down on absenteeism in the workplace, if it’s implemented properly. Custom-designed work schedules and the allowance to work from home if possible may form predictable work habits that can be relied upon. If proper accountability systems are in place, a more flexible work environment has the potential to be more beneficial, not just for the overall profitability of the company, but for the customer base as well. Today’s work environments are based on a 24/7 work pattern more than ever before, so having employees working more flexible schedules and creating a better balance between their home and work lives may be an actual boon to the company.
3. Positive Reinforcement
Every company has some sort of attendance policy in place, whether it’s strictly enforced or only loosely followed. Emphasize the importance of proper attendance, and focus on the importance of everyone’s attendance as much as possible. If you apply tangible actions to the attendance policy people are more likely to respect it. Some ways might be to offer small perks and bonuses for steady attendance after a week, month, year etc. Positive reinforcement can encourage workers to strive for better attendance, especially when it’s recognized as a “real” policy.
Conversely, micromanagement can be a complete detriment and increase absenteeism drastically. As a manger, you have to be on top of absences and call people to task when they’re unjustified, without being overbearing or questioning those with valid reasons for being away. Micromanaging the absentee rate can cost you even the good employees in the long run.
4. Communication
Communication is an important key to lowering absenteeism rates in the workplace. Is there a particular manager or managers for whom attendance is a bigger problem than others? Investigating their higher numbers may turn up answers that are surprising. If certain employees are showing higher absentee rates than others, take them aside and ask them how you might help; there may be childcare or transportation issues that are easily rectified, or other issues the employee may feel helpless about that a good manager can easily overcome. An open door policy is a critical part of effective communication in decreasing employee absenteeism. If you create an environment where you’re easily approachable, people are more likely to speak about their issues rather than simply calling in sick. By the same token, being firm and sitting down to talk with employees who have missed a lot of work is also required. Being too lenient or not following up will create an atmosphere conducive to many absences and give the air of a lack of professionalism.
5. Teambuilding
Dissention among employees and managers can severely impact the absenteeism rate of a company and negatively affect business practices. Stress, negativity and rumors can all be factors which can be virtually eliminated by effective teambuilding. Build teams who are responsible for planning and problem-solving. When employees feel they have a hand in the decision-making processes for the company they work for, they tend to have a vested interest and higher morale. Effective teambuilding must have leaders who are facilitators and level-headed rather than dictatorial. In a team environment, everyone’s strengths are emphasized and utilized for a common goal, which can detract from negativity and harsh competition. People working in an effective team environment also have an increased sense of responsibility since their contributions are required and tend to have lower absenteeism rates. As a manager, there are many solutions to improving the absenteeism rates in your firm without having to resort to termination. Begin with investigating any possible issues surrounding the absences and systematically implement changes which will encourage employee participation. Take proactive measures to reinforce good attendance, and build effective teams which will put responsibility in the hands of your employees. Communicate effectively with your workers to ensure their needs are being met, and you’re addressing issues early on before absenteeism becomes an expensive habit. Being a good manager is one of the most important ways to cure employee absenteeism, and keep morale high within your company. Review your company’s stats, and develop a policy for absenteeism that is followed yet encourages workers to take responsibility for their actions. Make sure to enforce the policy with positive action when possible and with appropriate consequences when it’s not. Following these helpful tips will help you reach your goals to lower absenteeism.
Logistics
Insufficient or poor material handling, owner-furnished material, procurement practices, or a lack of controls can cause procurement or delivery problems, as well as other issues. This then prevents, delays, or disrupts the normal material workflow to a work area, warehouse, or storage yard. This can also be a result from the additional replacement or substitution of material due to contract changes, defects, or delays at the work site
Solving Logistics Problems Quickly
- Documentation Errors
Logistics is like the lubrication in the gears of your business. When logistics are running smoothly, your business is, too. But logistical problems can bring the speed of business to a screeching halt. Papers equal problems. Documentation, such as invoices, contracts, and delivery notes, is a frequent and necessary part of the job. Unfortunately, papers can be misplaced or forgotten at any point of the logistics cycle. The best solution is to eliminate papers altogether if you can. Work with supply companies that have made the switch to digital sending and receiving of documents.
- Delayed Inventory Information
Even with the use of software for documentation and inventory, missing information can still be a problem. One of the biggest reasons for this is a delay in the reporting of inventory information. For example, someone in the warehouse can digitally confirm receipt of an item. But, perhaps, this information doesn’t show up immediately to those at other ends of the business. Clients placing an order or drivers out on delivery won’t see right away that the item is in stock. Mistakes are made or profits are lost simply because the information wasn’t updated in realtime. The solution is to switch to companies that use cloud-based inventory reporting systems. Employees and clients at all ends will see accurate inventory information at all times.
- High Transportation Costs
Even though concerns such as this may have been entirely in the wheelhouse of the supplier in the past they are becoming more of a concern for buyers who want to keep a competitive advantage in their industry. In this case it would be construction which is already a highly competitive arena. Transportation costs depend on a lot of factors—sometimes too many to keep track of. Roadwork delays, weather, the price of fuel/carriers and more can suddenly and significantly increase transportation costs. They are also very subject to fluctuation. Fortunately, technology gives us the solution. Emerging logistics software, like the InLog CLS platform, incorporates AI to reduce transportation costs. The AI can track transportation and make money-saving adjustments, like route changes, better than humanly possible. This equates to getting your materials sooner than you competition and completing your building sooner.
- Late Delivery
Few things hurt a business more than broken promises. Your suppliers not meeting deadlines makes you look as though you are second rate and have no clout.. Even if it’s the fault of your carrier and not you, you’re still the one who can look bad to your client. Make sure your deliveries are always tracked. And always have them report accurate information to you about who the carrier is and their terms.
- Late Payments
Late payments cost businesses trillions of dollars per year. Make sure you are not on the list. This could put you on the back burner and delay your deliveries significantly. Make sure you pay on time and you will have clout to pressure for on-time deliveries.
Work Stoppages
This results from a work stoppage or suspension of work, which may cause a break in the schedule, usually triggering a stop/start of work activity. Stop-starts can have an impact on productivity and cost of a project. Work scheduled or reassigned during holidays such as Thanksgiving, Christmas, New Year’s, and so on are often impacted with stop-starts. Workers tend to lose previous momentum with a drop in productivity before they get back in routine and can get involved in other projects that take time away from the stopped project.
An Ounce of Prevention is Better Than a Pound of Cure When it Comes to Work Stoppages
Pre-empting problems and discussing possible resolutions prior to the start of the build is the best way to have a framework for dealing with difficulties in place before constructions begins. This means that you should discuss with your contractors:
Date of completion and consequences of delays: This will include identifying possible delays and discussing ways to prevent them from happening as well as what the responsibilities of both parties are should delays occur.
Exclusivity: If you are bound by deadlines, then discuss whether your construction crew is working only for you or if they have other projects on the go that can influence their ability to meet their commitments to you.
Discuss the scope of the work: Your quote should include everything from preparation to completion and clean-up as well as the protection of other areas of the building or property. There should be no misunderstanding about what work is to be done and who is responsible for doing it.
Workmanship: The biggest construction-site beef is shoddy workmanship. Your builder must know the standards you are expecting prior to commencing and you must do the research to ensure that your contractor is capable and experienced. It is especially important to establish culpability if you are building to energy-efficiency standards. If the building’s performance does not meet expected levels, you may find each contractor blaming the others for an ineffective building envelope. Agree beforehand on measures that will be taken if, once the house is complete, energy audits show poor workmanship to be the problem.
Contracts matter: Verbal contracts are subject to interpretation, so get the salient points down in your contract. Include everything starting from the entire scope of work that is to be done to the exact materials that are to be used. This contract will be the only thing you have to back you up in a dispute, so make sure it is exhaustive.
Stacking of Trades
This occurs when operations take place within physically limited space with other contractors, resulting in congestion of personnel, inability to use or locate tools conveniently, increased loss of tools, additional safety hazards, increase visitors, and prevention of crew size optimum.
Using Trade Stacking Effectively
The keys to properly using trade stacking is coordination and communication. Proper sequencing can help avoid subs stepping on each other’s toes. Ideally, if there are multiple trades on the project at once, they will be working in shifting locations. Trade stacking, also known as overcrowding, is simply scheduling more trades to a single area or portion of the job site. The idea is, the more people, the more work can be done. In theory, this seems right; and in many cases, it may be. The problem is, when the schedule is stressed, there is a gut reaction response to make it work. Panic mode ensues, and many project teams find themselves scrambling to the finish line. And why not? The ability to roll with the punches and keep clients happy is just plain good business. But without proper coordination and oversight, trade stacking can cause more problems than it solves. One of the main ways trade stacking arises is due to poor management and scheduling. The ability to properly sequence work on a job site is indispensable to the project’s success. If subs are not properly scheduled, they may not be able to begin performance, let alone perform efficiently. This can cause a ripple effect of potential risks and issues.
Morale and Attitude
The spirit of workers based on willingness, confidence, discipline, and cheerfulness to perform work or tasks can be lowered due to a variety of issues, including increased conflicts, disputes, excessive hazards, overtime, over-inspection, multiple contract changes, disruption of work rhythm, poor site conditions, absenteeism, unkempt workspace, and so on. It's pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about--few things are as costly and disruptive as good people walking out the door. But managers tend to blame their turnover problems on everything under the sun while ignoring the crux of the matter: people don't leave jobs; they leave managers. Bad management does not discriminate based on salary or job title. A Fortune 500 executive team can experience more dissatisfaction and turnover than the baristas at a local coffee shop. The more demanding your job is and the less control you have over what you do, the more likely you are to suffer. A study by the American Psychological Association found that people whose work meets both these criteria are more likely to experience exhaustion, poor sleep, anxiety, and depression. The sad thing is that this suffering can easily be avoided. All that's required is a new perspective and some extra effort on the manager's part to give employees autonomy and make their work feel less demanding. To get there, managers must understand what they're doing to kill morale. The following practices are the worst offenders, and they must be abolished if you're going to hang on to good employees.
1. Overworking people. Nothing burns good employees out quite like overworking them. It's so tempting to work the best people hard that managers frequently fall into this trap. Overworking good employees is perplexing for them as it makes them feel as if they're being punished for their great performance. Overworking employees is also counterproductive. New research from Stanford showed that productivity per hour declines sharply when the workweek exceeds 50 hours, and productivity drops off so much after 55 hours that you don't get anything out of working more. Talented employees will take on a bigger workload, but they won't stay if their job suffocates them in the process. Raises, promotions, and title-changes are all acceptable ways to increase workload. If managers simply increase workload because people are talented, without changing a thing, these employees will seek another job that gives them what they deserve.
2. Holding people back. As an employee, you want to bring value to your job, and you do so with a unique set of skills and experience. So how is it that you can do your job so well that you become irreplaceable? This happens when managers sacrifice your upward mobility for their best interests. If you're looking for your next career opportunity, and your boss is unwilling to let you move up the ladder, your enthusiasm is bound to wane. Taking away opportunities for advancement is a serious morale killer.
Management may have a beginning, but it certainly has no end. When blessed with a talented employee, it's the manager's job to keep finding areas in which they can improve to expand their skill set and further their career. The most talented employees want feedback--more so than the less talented ones--and it's a manager's job to keep it coming. Otherwise, people grow bored and complacent.
3. Playing the blame game. A boss who is too proud to admit a mistake or who singles out individuals in front of the group creates a culture that is riddled with fear and anxiety. It's impossible to bring your best to your work when you're walking on eggshells. Instead of pointing fingers when something goes wrong, good managers work collaboratively with their team and focus on solutions. They pull people aside to discuss slip-ups instead of publicly shaming them, and they're willing to accept responsibility for mistakes made under their leadership.
4. Frequent threats of firing. Some managers use threats of termination to keep you in line and to scare you into performing better. This is a lazy and shortsighted way of motivating people. People who feel disposable are quick to find another job where they'll be valued and will receive the respect that they deserve.
5. Not letting people pursue their passions. Talented employees are passionate. Providing opportunities for them to pursue their passions improves their productivity and job satisfaction, but many managers want people to work within a little box. These managers fear that productivity will decline if they let people expand their focus and pursue their passions. This fear is unfounded. Studies have shown that people who are able to pursue their passions at work experience flow, a euphoric state of mind that is five times more productive than the norm.
6. Withholding praise. It's easy to underestimate the power of a pat on the back, especially with top performers who are intrinsically motivated. Everyone likes kudos, none more so than those who work hard and give their all. Managers need to communicate with their people to find out what makes them feel good (for some, it's a raise; for others, it's public recognition) and then to reward them for a job well done. With top performers, this will happen often if you're doing it right. This doesn't mean that managers need to praise people for showing up on time or working an eight-hour day--these things are the price of entry--but a boss who does not give praise to dedicated employees erodes their commitment to the job.
Boosting Morale
The answer to almost all off the problems shown above can be incredibly simple. If managers want their best people to stay, they need to think carefully about how they treat them. While good employees are as tough as nails, their talent gives them an abundance of options. Managers need to make people want to work for them.
Building and Site Access
This is a result of interferences to the convenient or planned access to work areas. This can be due to blocked stairways, walkways, insufficient man-lifts, or congested work sites. Site access problems can be caused by a of a lack of staging areas and relatively close parking. These things can lead to hard feelings and even more problems with absenteeism. These site problems can arise because the late removal of snow, increasing deep mud holes and blocked roadways.
Building and Site Access Issues Addressed
Keeping pathways and corridors open throughout the building is a must and is achieved primarily through good scheduling and coordinating the arrival of materials and being able to store these in places in the building where they will not be in the way. This can also be supplanted by purchasing or making dollies that can be used to move materials out of the way as trades do their work in different areas. Keeping any stairways open is must especially if there is only one or two available. Exercising good scaffold safety is a must as well. This includes the use of rails at all required heights and the use of safe ladders for access. Man-lifts and materials-lifts need to be brought down and stored out of the way for safety and in case those using them are not going to be there the next day. Staging areas are hugely important for transportation vehicles as well as materials delivery vehicles both belonging to any contractors on site and to lumber yard or other business delivery companies. Snow removal is a significant factor in making navigation of the job site area safe and easy for workers. Mud is probably the most frustrating job site condition and arguably the most taxing for workers. It is hard on them, is a time-waster, and can be very hard on vehicles and equipment. One of the bets methods for alleviating this problem and keeping snow removal costs lower is to do the paving on the site as soon as possible and preferably as soon as the concrete work is complete.
Jobsite Finish Material Substrate Related Issues
Communication Problems and
the Framing of a Spa Room
There were a number of problems to be overcome to get to the installation of the correct framing to support the duct work and provide ample backing for the angled T&G wall covering for this spa room. In my opinion, the core problems were a lack of communication, the access to any kind of working drawings, and not having an experienced and competent supervisor. These things plagued what should have been an easy little project from the beginning. I believe these contributed to the first framing of this soffit to the wrong dimensions and without the correct layout of the cross-framing to accommodate the needed duct sizes. Apparently, no one in charge had the experience to know these would be needed before framing should be attempted in its entirety. Some of this can be seen in the photos that show the original outside bottom of the corner of the soffit as set back from the new outside bottom corner and was framed with solid material. This was done by the first crew provided by the finish carpentry subcontractor. The second crew (which I was a part of) had the framing nearly finished when suddenly there appeared a sketch (a hand drawn sketch) with new duct sizes and some additional ducts as well. After the person in charge admitted that the angled wall covering would need yet more special framing and specific backing locations for the angled boards and that this would take a bit more time, the third framing of the room was undertaken and done correctly.
The Trouble With Walls
The trouble with walls is that because of all the things that go into them as a part of modern day construction techniques they become much fatter in certain places. Oftentimes, these places are very near door and window openings and that is a problem when it comes time to install doors and windows and then, once again, when it comes time to trim them. In addition to all those framing anchor straps and other systems such as groups of plumbing pipes and wiring bundles are the misshapen framing members that all conspire to bulge the walls out past the window and door jambs or, when they are used, out past any accompanying jamb extensions. This means, to attain a look consistent with the quality and cost of the home, that the sheetrock needs to be carved back and/or new extensions need to be made. Either way, when this condition is prevalent in a structure, it can add substantially to the cost of the trim installation.